Make your goals more robust by doing this:

I knew the exact path I would go down once I escaped high school. Get my Bachelor’s and Master’s degrees in accounting, conquer the CPA exam, and get a good job with benefits.

That was my goal from day one. Every day in school this goal was in the back of my mind.

I thought about getting to the end of the road. I had my eyes on the prize, and imagined how my life would be better once I reached the finish line.

It wasn’t all smooth sailing. In an early undergraduate accounting course my school required a minimum grade of a B before moving on to the next course.

I messed up on the first exam. My world almost came crashing down. Everything I was focused on almost disappeared. The future I dreamed of was slipping away. (In retrospect, it wouldn’t have been the end of the world. But in that moment, that was my whole world.)

Goals are great, but can be burdensome

I’ve been a fan of goals since I was young. They kept me accountable. They gave me a something to shoot for. They helped me zero in on what I needed to do.

Goals are important. But they are not the only thing that matters. (In case you were wondering, I had to retake that class, got an A, and lived happily ever after.)

The missing ingredient

In “The Power of Habit”, Charles Duhigg explores the depth of how humans function, including the neurological patterns that govern our habits.

He defines the habit loop and divides it into three elements: cue, routine, and reward.

According to Duhigg, cue and the reward are neurologically intertwined, creating a sense of craving. This is why some folks crave certain actions, like smoking a cigarette or eating that candy bar. What we really seek is the reward from the routine.

What can we do with this knowledge of habits?

Scott Adams, creator of Dilbert, wrote “How to Fail at Almost Everything and Still Win Big,” where he explores the idea of goals and habits with a unique twist.

According to Adams, there are two types of people in the world: those who are goals-oriented and those who are systems-driven.

(For the purposes of this article, I use habits and systems interchangeably.)

Adams believes that goal-oriented people always exist in a state of pre-success or failure; there is no in between.

However, systems driven people look at the familiar in new and different ways. Those with a system in place succeed every time they implement the system.

For example

In honor of NoNoWriMonth, let’s say I have a goal to write a book. My hope is to achieve this goal in the next few months.

Thinking of this goal, I see a gorilla of a task at hand. Writing an entire book? Sheesh, that’s tough to do.

Now imagine this: Say I get 70% of the way through the book, but can’t do it anymore. I’m a failure. All of those hours were merely a waste of time. Unless…

I have a system.

What would your system be?

My system would be writing for a minimum of 10 minutes first thing in the morning. In those 10 minutes, write at least 500 words. It doesn’t matter how good or bad those 500 words are. The system is merely the act of writing within this time frame.

These mini-goals, or systems, are what is going to help me reach that long term goal of writing a novel. By writing for merely 500 words per day, I could easily have a draft with 45,000 words within 3 months. That’s the power of systems.

Systems also make it so you never truly fail

The system is writing for 10 minutes, first thing in the morning. What would I hope to accomplish with this system? Well…

I want to improve my writing skills
I want to improve my editing skills
I want to share my thoughts with the world

With my system in place, I would achieve bullets 1 and 2 every time I write. The 3^rd bullet allows me an out even if you never finish writing the book. How so?

Let’s go back to the scenario earlier. Say I’m 70% of the way through the book and decide I can’t finish it. I just wasted a bunch of time.

But, if my goal is to share my thoughts with the world, I can still accomplish that!

I could break up the book into bite-sized pieces and share it with the world through articles my blog.

Systems increase your chances of success

Scott Adams looks at systems as a technique to increase your chances of success. It’s not simply success or failure, as it is in the goal-oriented frame of mind.

Instead, with the right system in place, you can succeed a little bit each and every day. These small wins drive you closer to accomplishing your goal of writing a book.

Adams actually recommends that you set up systems all throughout your life in order to accomplish those things that you want and increase your odds of success.

Another system example

One such system that I’ve implemented into my life is having 10% of my paycheck transferred into my retirement accounts every single month.

Instead of setting some audacious goal (say saving $1 million) and the obsessing over it every single month, I have a system in place that operates automatically. This one simple habit helps puts me on track for success. This system operates every single time I get paid.

Going back to the habit loop, the cue is receiving my paycheck, the routine is having it automatically transferred. What’s the reward? Checking my investment accounts and seeing the balance I’ve managed to accumulate.

This is one instance where having a system in life increases my odds of success. By creating the habit of saving, I don’t blow through my whole paycheck.

Instead, I slowly invest my cash that will help me reach my eventual goal of financial freedom. Do I know when I’ll reach that goal? No, but the system in place takes it from a pipe dream to a realistic probability just like that.

Systems-driven thinking

Systems influence your mindset. The right systems allow me to become mindful and focus on the present moment. Instead of thoughts about some future audacious goal, I focus on that task at hand.

I focus on what it is that I have accomplished already. With systems, the accomplishment is taking action. It’s writing 500 words today. It’s saving 10% of my paycheck every pay period.

The system becomes routine, and there’s no obsession on the end result.

Goals and anxiety

Personally, goals make me worry about the future to the point of anxiety. Goals can be overwhelming, especially if they aren’t expected to be accomplished for years or even decades.

Systems are a form of mindfulness, present state focus on the moment. They allow you think about what you are doing right now. You don’t think about how far away you are from that goal. This frees up your mental faculties so you can do deep work and do the best you can now.

Systems keep you grounded and present. They allow you not to obsess over the progress bar.

Don’t rob your present state awareness with audacious goals about the future. You can still reach them, you just need the right system.

What systems (or habits) have you implemented in your life that have had a big impact? Are there any systems you think we can benefit from by implementing into our lives?

How I use music as meditation to improve clarity and focus

Music is a powerful tool.

Humans are hard-wired to respond to music. Studies show music could help patients heal from Parkinson’s disease or stroke.

Meditation is also a powerful tool.

I’ve discussed the effect meditation has on myself. Meditation helps me focus and maintain present state awareness.

Jumping on a trend

So when Tim Ferriss wrote about how other’s use music as an external mantra, similar to Transcendental Meditation, my ears peaked up.

Tim Ferriss, host of a podcast with the same name, deconstructs leading experts and thought leaders, and provides actionable information for his listeners.

One piece of advice he has hit on with a number of his guests is the use of music as a mantra, if you will, to focus and become aware in the present moment. They do this by listening to one song or one album on repeat, while doing what they are skilled at doing.

This sort of use of music can be for anyone from Amelia Boone, three time winner of the World’s Toughest Mudder contest, to Matt Mullenweg, lead developer of WordPress.org.

Accelerating your flow state

According to Mullenweg, listening to the one song on repeat helps him get into flow states when he’s got a tough problem to tackle.

It helps him get into a state of hyper-focus and concentration. In a flow state, the sense of self is dissolved. You become immersed in your work and nothing around you seems to exist. You become one with what you are doing and nothing can get into your way.

Mullenweg says that music helps accelerate his entrance into these states of hyper-focus.

Joseph Mosby explored this idea as well. After hearing about it from Matt Mullenweg, he figured he would give it a shot for himself.

So, he got to work late one night when his brain was starting to fall asleep. He sat down to tackle some programming challenges that he had been working on.

So he put a playlist with a couple of songs on repeat to help him get into a focused state. He was shocked by the results.

It was effective. He found himself getting into flow faster than normal and cranked out his work without a second thought.

So why does this work?

It appears that repetition is the key. When you repeat something over and over, you tend to enjoy it more. This is what psychologists call the mere exposure effect.

People have a tendency to develop a preference for something just because they find it to be familiar. The repeated stimulus increase perceptual fluency, or the ease with which a stimulus is processed. This positive affect puts you into a good mood.

Not only that, but Elizabeth Margulis has done some research on music and its effects on the brain. Margulis, the author of On Repeat: How Music Plays the Mind, states that “Musical repetition gets us mentally imagining or singing through the bit we expect to come next.”

As a result of this anticipation, “A sense of shared subjectivity with the music can arise. In descriptions of their most intense experiences of music, people often talk about a sense that the boundary between the music and themselves has dissolved.”

That’s right, the boundary between music and yourself dissolves.

More on the dissolution of self

Dissolution of self is one thing that happens when you enter into a flow state. Not only does the boundary between yourself and music dissolve, but the boundary between yourself and your work dissolves when you are in flow.

Being a bit of a skeptic, I tried this out for myself last Friday at work.

“One more day until the weekend,” I thought to myself. Friday’s aren’t usually the most productive day of the week. I’m going through the motions, thinking about the weekend ahead.

I picked Debussy’s Claire De Lune as my first song, hit it up on Spotify and then went to work. I was in the zone. I listened to the song on repeat for about an hour straight.

My focus skyrocketed. I was cranking out work. Time slowed down to a crawl.

I was completing tasks more efficiently than normal. I couldn’t believe how much I got done after an hour!

After a solid hour of work, I took a short break and then got back to it.

This time I picked John Coltrane’s In a Sentimental Mood and proceeded to continue to crush it at work for the day.

I continued this cycle for the most part of work on Friday. By the time it was 2, I was only at work for 6 hours but I felt like I completed twice as much work.

This works great!

I tried this at home yesterday to motivate me to clean my room.

I had been putting off cleaning my closet for a solid month. So, I picked one song, and got to it.

I’ve also tried this while working out today at the gym. I tried it while going for a run. The results are stunning to say the least.

Not only does listening to the same song on repeat help me maintain focus and clarity, but it helps me stay present in the now. On top of that, it helps me crush my work.

More to come

While I haven’t tried this technique during meditation, I can certainly say that I have seen some positive effects in my on life in other areas by doing this.

From work to cleaning to working out to running to researching and writing this essay, these tasks were completed while listening to one song on repeat for an extended period of time.

As a matter of fact, I wrote this entire post in less than an hour, from researching to writing, on a Saturday afternoon, with the help of this technique.

Have you ever tried listening to the same song on repeat to get yourself into the zone? How did it make you feel? Would you be willing to try something like this? If so, let me know with a comment below!

I am lucky

I would be insulted if you called me lucky two years ago.

After all, I worked my ass off to get to where I am today. That’s not luck. I created this reality I live in.

Or so I thought.

I realized something a few months ago. Luck isn’t about winning the lottery. Being called lucky isn’t an insult. It’s the truth. After reflection, I am very lucky.

I was born in the right country to the right parents. Everything I have experienced has brought me to where I am today.

I almost drowned in family friend’s pool when I was 3 years old. But I didn’t. I was saved by my neighbor’s friend. I could be dead. But I’m not.

I have a natural drive to work hard. I’m self-motivated. I always wanted to do that best I could. I can’t describe what gave me this internal drive at a young age.

It wasn’t something that I learned from a book. There was a moment or series of moments that shaped me into becoming that type of person.

Maybe it was my mom, who started teaching me when I was 3 or 4 years old.

Or, maybe a teacher help change the trajectory of my life.

Or maybe it was my three siblings influenced me.

All I know is that if you change one of those inputs, the output or my life would be different today.

One Example

Bill Gates is brilliant. He’s ambitious. He took advantage of the opportunities he saw early in his life.

Bill Gates is also lucky.

He attended Lakeside, a private school in Seattle. A private school with a computer. Not just any computer, but a brand new, top of the line computer.

The Lakeside’s Mother’s Club had a rummage sale every year to raise money for the school. And instead of just funding the budget, they always would fund something kind of new and interesting in addition. And without too much understanding, they decided having a computer terminal at the school would be a novel thing. It was a teletype — upper case only, ten characters a second — and you had to share a phone line to call into a big time-sharing computer that was very expensive.

This was one moment in Gate’s life that put him on the path to revolutionizing the world. Luck played a role in getting him there.

What if one detail and his life changed? What is he attended Public School in Seattle instead of private? What if he not have access to a computer in middle school? Would he have still changed the world?

(Credit to Malcolm Gladwell’s Outliers for this story.)

When comes down to it luck and hard work two sides of the same coin. Here’s how I see it:

Luck + Hard Work = Success

No Luck + Hard Work = A difficult, but fulfilling life (in my opinion)

Luck + No Hard Work = A recipe for disaster (Case in point: lottery winners)

No Luck + No Hard Work = Not much

Being lucky isn’t a bad thing

Bill Gates got lucky. He worked his ass off for years and change the world and process. He took advantage of the luck bequeathed to him.

He leveraged this and used it as a springboard to create one of the most successful companies in the world.

Sometimes you just have to put yourself in the right place with the right amount of effort. Embrace the serendipity around you. Work hard. Follow your curiosities. Go where others haven’t dared to go. Who knows, luck might just find you.

What is one thing that has happened in your life that you would say was “lucky”? How would your life be different had that not happened?

Change your mental state by walking

I am a habitual walker. Everyone in my office knows that.

Around 7:30 am I get to work. I focus on the task at hand and get into flow until about 10 am. Then I take a break and step out of the office for a short 10 minute walk.

The time isn’t always the same, but one thing remains consistent: I make sure to get in my walk.

At 12 pm I take a break for lunch. After I finish eating I go for another short walk.

Then after another 2-3 hours I go for one last walk during the work day.

No matter where I am working or what is going on, I always find time to go for a walk.

I don’t care how busy things are or how crazy my bosses are, I make every effort I can to go for a walk and get my 10,000 steps in during the day.

It’s not always easy. Sometimes I have a deadline that I need to hit. Or I’m asked to help assist on another project. And I’ll go longer without taking a break. But I always find time for a walk.

Walking leads to focus

I credit walking with helping me focus better throughout the day. I’m more productive. Not only that, but I feel happier at work.

By the end day, while others are dragging ass and on their 3^rd or 4^th cup of coffee, I feel refreshed, focused, and as though I could continue working for another few hours if I have to (which I do sometimes).

I credit all of this to going for those short walks throughout the day.

I don’t walk because of the health benefits

I have a hard time sitting still. I like to get up and move. But when you work on the computer all day long, there aren’t many opportunities to this.

Many of my coworkers sit at their desk all day long without ever leaving the office. The only time they get up is to go to the bathroom, pick up something from the printer, or the heat up their lunch in the breakroom.

That’s not me. I need to get up. I need to move.

3 reasons to walk

Walking helps me reevaluate and focus on what matters

When I’m out in nature I focus better. I go out for a walk with thoughts or questions to ponder in my subconscious mind. When I go back to work, the answer I’ve been seeking suddenly comes to me.

Taking breaks throughout the day and changing the environment that helps my brain make connections that I wouldn’t otherwise make.

Have you ever noticed that sometimes you’re thinking about a problem before you go to bed, and then in the middle of the night or first thing in the morning the answer comes to you? That’s what happens when I go out for a walk. Answers seem to appear.

It is meditative

I’ve mentioned this in a prior article, but for me going for a walk can be very calming and meditative.

When I go for a walk I use it as an opportunity to focus and become mindful of the world around me.

When I walk out the door the first thing I notice is the sidewalk and all of the cracks and the plants growing in between some of those cracks.

I look up to the sky and notice if there are clouds. What are they shaped like? Does it look like it will rain today?

I look around at the trees and other features in the landscape around me. There is usually just grass and shrubs. But, every once in a while, there is a beautiful flower or unique looking plant.

Then my mind shifts to the buildings and the cars around me. I think about all of the other people out there. I wonder what they are up to and where they are going.

By the end of my walk, I am mindful and relaxed, just observing the world around me. It’s a great opportunity to reset your brain, recharge, and get ready to put in another few hours of work.

Best of all, walking is natural, easy, and free.

You don’t need a gym membership to go for a walk. You experience half the impact on your bones and joints than if you were to go for a run. And most people are capable of going out for a walk on a regular basis.

In fact, in a study published in Arteriosclerosis, Thrombosis, and Vascular Biology, regular walkers could actually be healthier than runners.

Risks for hypertension, high cholesterol, diabetes, and heart disease drop significantly in walkers as compared to runners.

This could be due to the fact that chronic running could lead to over training and inadequate recovery time, which could make you susceptible to overtraining, injury and illness.

In summary

Walking has made me more productive, relaxed, and happier.

Give it a shot! Using a fitness tracker or any number of free apps on your phone, try to get in 10,000 steps per day and see how it affects you.

Do you enjoy going for walks throughout the day? What benefits do you notice when you go for a 20 minute walk?

How are your questions?

Three months ago my boss came to me and told me that I had to work out of town for a month. I would only be about an hour away, so I could commute if I wanted to.

This was a minor annoyance, but no big deal. I could still sleep in my own bed and go on with my normal routine without too much interruption.

That changed two weeks ago. Due to budget cuts, I wouldn’t be working an hour away. Instead, I would have to drive two hours away to Jacksonville and work there for a month. No way was I commuting now.

When I found out I had to spend a month away from home, I was heated. I was the only person from my office who had to travel away from home this year. And this would be my second time doing it.

Last time I also traveled to Jacksonville, and I was miserable. I was upset I had to spend time away from home. And that was only for two weeks. This time it would be for the entire month.

What’s wrong with me?

I had an observation three and a half weeks ago: the smallest things were setting me off.

I was complaining more. I was playing the victim. I believed everything was outside my locus of control.

So you can imagine how I felt when I was told I needed to go away for a month. I was angry. “Why the f*** do I have to keep doing this? It’s not fair.”

A few days after finding out I would be in Jacksonville I was listening to a Tony Robbins recording.

He talked about how we can’t control everything around us. But what we can control is our perception of the world. In order to change your perceptions, you must change the questions you ask yourself.

When you’re upset or angry or annoyed, don’t list the reasons why a situation sucks. Shift the focus. Ask better questions.

Ask yourself: “what’s good about this?”

The light bulb moment

A couple days later, I was taking my mid-morning walk at work still fuming when the light bulb went off. Right then I shifted the focus. I asked myself, “What’s good about this?”

When I got back to my desk I grabbed a piece of paper and wrote in big, bold letters at the top of the paper “What’s good about having to work in Jacksonville for a month?”

And I began to list things out.

I’ll meet new people.
I can go to new restaurants.
I can check out their breweries.
It won’t get dark until late, so I can explore after work.
I’ll be downtown, and everything is within walking distance.
I’ll challenge myself with new tasks at work.
I’ll be able to go home on the weekends.
All of my meals are paid for.
I’ll break my routine.

All of the sudden, I started to feel better. Instead of being annoyed, I started looking forward to it.

In retrospect, I don’t even know why I was annoyed.

The only thing I really had to be angry about was being outside the comfort of my hometown. Other than that, going to Jacksonville looked like more good than bad.

How is it going so far?

Today is my second day in Jacksonville and I’m enjoying it much more this time around.

I’ve been able to explore more. I’ve gone to new places to eat. I’ve tried new beers.

I’m convinced I would not enjoy myself if I continued with the mindset of being annoyed.

But because I searched for reasons why this would be a good trip, it has thus far turned out to be good.

I reframed the situation by asking “what’s good about this?”

I forced myself to come up with answers to a question I didn’t even previously consider.

A reminder

This serves as a reminder for myself: you are only as good as the quality of questions you ask yourself.

You can use this same technique in a number of situations.

For example, if you’re stuck in traffic tomorrow, ask yourself, “what’s good about this?”

Come up with five reasons why being stuck in traffic is actually a good thing. I tried this the other day and there was a huge difference in how I felt by end of my evening commute.

Next time you’re in a situation that makes you angry, annoyed, or upset, ask yourself, “what’s good about this?”

It may be hard to come up with answers initially. You will want to resist answering. Overcome this resistance, answer the question as best as you can, and see how you feel.

Remember, you’re only as good as the quality of questions that you ask yourself.

Why I don’t tell people what to do anymore

As you know, I ran a personal finance blog for two years. I created the blog for three reasons: (1) to help people with their finances, (2) to reinforce what I was learning, and (3) to make a living from blogging.

At the start of this blog, I absorbed everything I could on personal finance. I read the classics, Rich Dad Poor Dad by Robert Kiyosaki. I read The Intelligent Investor by Benjamin Graham, followed up by Think and Grow Rich by Napoleon Hill.

I read numerous other books in the following months and had a good grasp on personal finance. I gave advice to anyone who was willing to listen to me.

I would also write 2 posts per week about personal finance topics that I conjured up during the slow work day.

Do THIS, not that

In these posts I would pick an area people struggle with. Then I would tell them what to do.

Save 10% of your income. Open an IRA account. Don’t go into debt. You get the idea…

I felt like an authority. I believed as an authority it was up to me to tell people what to do.

It was all out of the goodness of my heart. Honestly. I didn’t think I was better than anyone. But I expressed what I thought people should do.

This began to trickle into my personal life

I would give advice to my girlfriend. “Do this instead.”

I would give advice to my sister. “Why are you doing it that way? Do it this way.”

I would have arguments with family members. I told them why they were wrong and why they should think about a particular situation differently. I’m not proud of those moments.

I had my view of the world and wanted everyone to conform to that view. Not necessarily in a negative way. It was just how I believed the world should be.

This changed last year

A year ago I became interested Buddhist concepts and philosophies. As I was reading, I came across a quote that stuck with me:

“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.”

The Buddha himself essentially told people not to blindly follow what he said. It was his way of saying, try this yourself. If you like it, continue to use it. If not, move on.

And this idea struck a chord. All this time I was telling people what to do, what to think, what to believe.

I had my view of the world and what the right thing to do was. But that wasn’t the right thing to do.

The fault in giving advice

Derek Sivers was interviewed last month on the James Altucher Show. In this podcast, he asked James about how he deals with giving advice.

Derek went on to say that he never knew what to tell someone who came to him seeking advice.

For example, one person wanted to know if they should quit their job to pursue an entrepreneurial venture full-time.

Derek said he wasn’t sure what to tell this person. Should he tell them to quit? Or should he tell them to stick with their current job?

The dilemma caused him to think about the fault in giving advice.

Advice is a double-edged sword

Any advice we give to others is based 100% off our personal life experiences. It’s based off the knowledge and actions we have taken throughout our lives. And it may not always be the best advice.

That’s why it’s not useful to tell someone what to do in their life. Especially if you get into a position where people trust your opinion and will do whatever you tell them.

That’s where I could see Derek’s problem. What if he told them to quit their job and dive in full-time and they failed. Would it be his fault? Not really. But I’m sure he would feel pretty bad.

But what if he told them not to quit, and they never get that fire under their ass to turn their venture into something big. Is that also his fault?

I don’t tell anyone what to do, just what I’ve done

From these experiences, I’ve learned that it’s not my place to tell people what to do.

Even in their articles, I do my best to present to you things that I do that work for me, and encourage you to try them out for yourself. But I refrain from telling you what to do.

And this is where I leave it. “This is what I did in this situation. This is the end result. This is how I feel. Try it out yourself.”

I feel better now, not telling others what to do. I merely make suggestions based off my life experience.

Try this out yourself and see how it makes you feel. If you like it, great! If not, that’s okay too.

Do you ever find yourself telling others what to do? Or do you have others in your life who always seem to have advice for every thing? How does it make you feel?

How to improve your listening skills so that others open up to you

Last month I was working on a project with my coworker, Mike, when I came across something that I thought was unusual.

It was something I’ve never seen before, and I wanted Mike’s opinion on what we should do.

I wanted to talk it out and get an explanation of some sort. About two sentences into my speech, Mike cut me off.

“Don’t worry about that. It’s not important,” He said.

That was it.

No explanation of why it wasn’t important.

Mike cut me off before I had a chance to explain. His short, abrupt response didn’t help me whatsoever.

I’m trying to learn and figure something out. And all he could say was that it wasn’t important.

His half assed response infuriated me.

I didn’t have any resolution. He made my job harder because not only did I not know why this didn’t matter, but I had to figure out on my own why it wasn’t important and document my reasoning.

Mike pissed me off. Why didn’t he listen to me? He could’ve given me an explanation and let me go on my way. Instead I completely wasted my time trying to figure out things on my own.

Mike’s not the best listener. But he’s not alone.

When people fail to listen, problems sprout up like weeds. It makes jobs harder. It leads to miscommunication. And it wastes time.

I’ve Resolved to Become a Good Listener

As I’ve gotten older, I’ve come to value good listening.

Growing up as a middle child, I felt like no one ever listened to me. Maybe I’m self-conscious about it.

Regardless, I made a promise not to make others feel like they are being ignored. I’m not perfect. I have moments where my attention dwindles.

Benefits of Listening

People have a tendency to tell me more information when I shut my mouth and listen to what they say.

By showing an ability to listen, people appreciate your patience and listening skills. They are also more likely to open up to you and tell you their deep, dark secrets.

If I were an evil person, I could use this to my advantage. But I’m not. I have, however, found this skill to be quite useful in my personal life and my work life.

You better understand people’s quirks and attitudes better. From there, you can adapt your behavior to their little quirks which is huge to help avoid any confrontation or animosity.

Great Leaders Listen

According to Sir Richard Branson, if you want to stand out as a leader, start by listening. Listening is a skill that helps you throughout your career. It helps you gather information on how to move things along by paying attention to what employees are saying.

Branson says “Leaders who are great listeners are often terrific at uncovering and putting in place strategies and plans that have a big impact.”

“We have two ears and one tongue so that we would listen more and talk less.” – Diogenes

We listen for a variety of reasons: to obtain info, decipher it, learn, and for pure enjoyment. However, research shows we only remember about 25 to 50 percent of what we hear.

Many employers say listening is one of the top skills they look for in employees.

If you’re a business owner or employee, listening increases customer satisfaction, leads to greater productivity, fewer mistakes, and an increase in information shared among individuals.

How Can We Become Better Listeners?

1. Have an Open Mind

Start by having an open mind to what your speaker is saying. Listen without judging or criticizing.

Occasionally when I talk to someone with a different opinion from me, I can tell if they are tuning out what I say. What ends up happening is I don’t listen to what they say in retaliation. We are both stubborn, and all communication breaks down.

Hold back your thoughts, and listen without judging or criticizing. Don’t interrupt someone else when they are trying to finish their sentences.

2. Actively Listen

Pay complete attention to your speaker. Be mindful of what they are saying. Put away books, papers, your cell phone, and any other distractions that will detract from their message.

Sometimes I get bored when I hear someone else talking. I remind myself to repeat what they say in my head as they say it. This turns listening into an active activity instead of passive.

3. Make Eye Contact

Have you ever talked to someone while their eyes dart around the room? It’s kind of distracting.

Look at the speaker directly. Don’t become distracted by those things around you. Maintain eye contact with your subject.

4. Connect Emotionally

Listen to not only the words that the person is saying, but listen to the emotion behind those words. Are they excited or sad or angry?

Emotion drives a lot of our communication. Emotional awareness will lead to greater comprehension and understanding in your communication.

5. Pay Attention to Nonverbal Clues

“The most important thing in communication is hearing what isn’t said” -Peter Drucker

Nonverbal communication makes up a majority of our communication.

Some say that 93 percent of our communication is nonverbal, others say 55 percent. The numbers don’t matter. At the end of the day, more than half of our communication with one another is nonverbal.

Pay attention to how someone is behaving. Are the fidgeting? Are they avoiding eye contact? Do they seem closed off?

These nonverbal clues can give you a peek into their mind and give you an idea of how they’re really feeling.

6. Acknowledge the Other Person

Nod your head and say “uh huh” or “yeah” to reassure the person that really are listening.

Not only that, but respond to the speaker in a way that encourages them to continue speaking. Be sure to recap what they say every so often. You can do this by saying, “So what you’re saying is…” or “So you think…”

This helps you understand better what they are saying, forces you to recall what you’re saying, and reinforces to the speaker that you are actually listening to their concerns.

7. Encourage Further Communication

Once you develop an understanding, ask open ended questions that encourage them to talk further and expand upon what they were saying.

You want to respond in a way that encourages your speaker to continue speaking. This way you can extract more information that you can utilize down the road. Ask open ended questions that allow for further explanation.

That’s It

I’m not the best listener, that’s why I wrote this post. Sometimes I need to remind myself why listening is important and how to listen better.

Would you consider yourself a good listener? What would you recommend in order to become a better listener?